Shipping & delivery
We ship worldwide from Rotterdam, Netherlands. Everything is tracked, carbon-neutral and delivered duties paid to the US, UK, Canada and the EU.
Rates and delivery times
| Service | Delivery time | Cost | Carrier |
|---|---|---|---|
| Standard | 5–8 business days | $6.00 — free over $100 | Tracked post |
| Express | 2–3 business days | $18.00 | DHL Express |
| Priority overnight | 1 business day | $32.00 | FedEx |
Delivery times are counted from dispatch, not from order placement. Orders placed before 13:00 CET on a business day are usually dispatched the same day. Prices shown follow your selected currency and update live with the currency switcher.
Where we ship
| Region | Standard | Express | Duties |
|---|---|---|---|
| United States | 5–7 business days | 2–3 business days | DDP (prepaid) |
| Canada | 6–8 business days | 3 business days | DDP (prepaid) |
| United Kingdom | 4–6 business days | 2 business days | DDP, VAT included |
| European Union | 3–5 business days | 1–2 business days | DDP, VAT included (IOSS) |
| Switzerland & Norway | 4–6 business days | 2 business days | DAP — duty billed by carrier |
| Australia & New Zealand | 7–10 business days | 3–4 business days | DDP on orders under $1,000 AUD |
| Japan & Singapore | 6–9 business days | 3 business days | DAP — duty billed by carrier |
| Rest of world | 8–14 business days | 4–5 business days | DAP — duty billed by carrier |
Duties and taxes explained
DDP means duties paid: the amount you see at checkout is the final amount, and you never receive an unexpected customs invoice. This applies to our standard and express services for the US, Canada, UK and EU. For DAP destinations (Switzerland, Norway, Japan, Singapore and the rest of world), local import duty and handling fees are collected by the carrier on delivery.
EU and UK prices include VAT. US orders show state sales tax as an estimate at checkout, calculated from the delivery address.
Order tracking
You will receive a dispatch email with a tracking number as soon as your parcel leaves the warehouse — usually within 24 hours of ordering on a business day. Tracking updates can take up to 24 hours to appear in the carrier's system after the label is created. If tracking has not moved for five business days, email orders@nordvik.example and we will open a trace with the carrier the same day.
Packaging
Orders ship in FSC-certified recycled cardboard mailers with paper tape and no plastic. Protective inner bags are made from compostable cornstarch film. Every parcel is carbon-offset through our carrier's climate programme — there is no extra charge to you.
Delivery issues
- Parcel marked delivered but missing. Check with neighbours and your building's mailroom, then contact us within 7 days. We will file a carrier claim and send a replacement at no cost if the claim is upheld.
- Wrong address supplied. Email us within 2 hours of ordering to correct it. Once dispatched, we cannot divert a parcel.
- Refused or uncollected parcels. Parcels returned to us as uncollected are refunded minus the original shipping cost.
- Split shipments. If your order contains pre-order items alongside in-stock items, we may ship in two parcels at no extra charge.
Pre-orders and backorders
Pre-order styles show an expected dispatch window on the product page. Payment is taken at checkout and the item is dispatched as soon as stock lands. You may cancel a pre-order at any time before dispatch for a full refund.